Covid-19 Policy


keeping you safe

We hope that you are staying safe and healthy.

Neatology will always hold your safety as our number one concern. We want to assure you, that we will take all the necessary precautions to keep you and our teams safe and healthy.

After a careful review of our processes and the recommendations issued by the Public Health Agency of Canada (PHAC) and the World Health Organization (WHO), we have implemented a number of improvements for your safety. We constantly update and improve the procedures, taking into account all the available information. We have provided a summary of our policy, below.  Please contact our office if you require more details.

  • As an owner operated business, our “bubble” is small and consistent, and we take every measure to ensure that social distancing and provincial procedures are being followed
  • We are trained on the new procedures and provided checklists, to facilitate compliance
  • We use Face Masks, Face Shields and other personal protection equipment, such as Gloves, Shoe Covers, etc.
  • We always use newly laundered and sanitized supplies so germs are not spread from home to home
  • Our vacuums, attachments and other re-usable supplies are disinfected between clients
  • Our cleaning cloths are laundered and sanitized daily
  • Our company vehicles’ interiors are sanitized daily (as per checklist provided)
  • Teams are provided antiviral and antibacterial Hand Sanitizers to use regularly
  • To ensure social distancing, we request that clients are either away from their home or isolated in a particular room during the cleaning.  A reminder is sent to our clients before each visit.
  • We have a strict policy requiring our clients and our team to complete a Covid-19 questionnaire prior to service. 


Covid-19 Questionaire

  • Have you travelled outside Canada in the last 14 days? Has anyone in your household?
  • Have you been diagnosed with COVID 19 or waiting for lab results from a COVID 19 test?
  • Have you been in contact with a suspected, probable or confirmed case of COVID 19?
  • Have you visited a location with a known outbreak of COVID 19 identified by Alberta Health Services?
  • Do you have any symptoms of COVID 19, even if mild?

Symptom Check

  • Fever or chills
  • Dry cough
  • Tiredness/fatigue
  • Conjunctivitis (pink eye)
  • Sore throat
  • Headache
  • Muscle or body aches
  • Loss of taste or smell
  • Diarrhea
  • Difficulty breathing or shortness of breath


Our Process

We have added disinfection services as an add on to your cleaning service. If chosen, upon completiting your clean, your homes contact areas will be sprayed with our electrostatic disinfection service. Learn more on this service here.


  • Countertops sanitized
  • Faucets disinfected
  • Doorknobs and handles disinfected
  • Light Switches disinfected


  • Sinks and faucets disinfected
  • Bathtub and shower disinfected
  • Toilet disinfected inside and out
  • Countertops disinfected
  • Doorknobs and handles disinfected
  • Light switches disinfected


  • Doorknobs disinfected
  • Light switches disinfected
  • Night-stand disinfected

Other living areas:

  • Staircase railings disinfected
  • Doorknobs and handles disinfected
  • Light switches disinfected
  • Tables and desks disinfected