Privacy Policy

Last Updated: November 2025

Neatology Inc. (“Neatology,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or book services with us.

1. Information We Collect

We collect personal information that you provide directly to us, including:

  • Contact details such as your name, email address, phone number, and home address.

  • Booking details such as service type, frequency, and notes about your home.

  • Payment information processed securely through BookingKoala’s payment gateway (we do not store full credit card numbers).

  • Communications between you and our team (emails, text messages, or calls).

  • Technical information such as cookies, browser type, and analytics data used to improve website performance and marketing.

2. How We Use Your Information

We use your personal information to:

  • Schedule, manage, and complete your cleaning and organizing services.

  • Communicate about your bookings, payments, or feedback.

  • Process transactions and send invoices.

  • Improve our services, website, and client experience.

  • Send occasional updates or promotions (only with your consent).

3. How We Share Your Information

We only share your information with trusted third parties who assist us in running our business:

  • BookingKoala, our booking and scheduling platform, which securely stores client and payment data.

  • Payment processors (such as Stripe, PayPal, or QuickBooks) for transactions.

  • Analytics tools (such as Google Analytics or Meta Pixel) for website performance insights.

  • Service providers who help us deliver services, under confidentiality agreements.

We do not sell or rent your personal information to any third party.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. All data transmitted through BookingKoala and our payment partners is encrypted.

Some of our third-party providers (such as BookingKoala and Google) may process or store data on servers located outside of Canada. By using our services, you consent to the transfer and processing of your information in accordance with this policy.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You can request deletion of your data at any time by contacting us.

6. Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA) and Canada’s PIPEDA, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

To exercise these rights, contact us at:

Email: hello@neatology.ca

Call: 1 (250) 581 6328

7. Cookies and Tracking

Our website may use cookies and tracking technologies to improve user experience and monitor performance. You can disable cookies in your browser settings, though some site features may not function as intended.

8. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated date noted at the top.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

📧 hello@neatology.ca